You have to keep calling, maybe you will get lucky. Dont expect a call back, it never happens. Your call gets transfered to the service department, no one picks up and you have to leave a voicemail. If you want to get service done to the car, dont bother. They are not very professional and not very welcoming. I bought a brand new toyota yaris from Balise Toyota in West Springfield. I want to thank these people once again for what they had been doing to my family and me giving us a piece of mind. The owner, Diane, Julie and Bill show a real empathy, true understanding, and professional competence. If you want to buy a Toyota I recommend Balise Scion. Recently another member of this high professional and performing team has contributed, Bill Olson. I never saw such virtuous behavior anywhere in all my life. They support Toyota product no matter what. These people stand behind Toyota product amazingly, more than the auto maker does. At some point a major engine reparation was necessary and Balise took care of this huge problem that could endanger my family's financial situation and leave me without a vehicle. Diane Franklin, Julie Johnson-Betti and the owner of Balise Scion have been taking care of this vehicle in an amazing way. During this time span this vehicle have had a lot of problems: from major recall to critical and crucial problems. Two years ago my wife and I purchased a Toyota RAV 4, 2006.
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